🛒 Store Policies – Vavalencia Hardware
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next working day.
2. Shipping and Delivery
- We offer nationwide shipping within Malaysia via trusted courier partners.
- Estimated delivery time: 3–7 business days (depending on location).
- Tracking numbers will be provided once your order is shipped.
- Shipping fees are calculated at checkout based on order weight and destination.
3. Payment Methods
- We accept major payment options, including:
➔ Credit/Debit Cards
➔ Bank Transfers
➔ Online Wallets (Gcash, GrabPay, etc.) - All transactions are secured and encrypted.
4. Returns and Exchanges
- Items may be returned within 7 days of delivery if they are defective, damaged, or incorrectly shipped.
- To be eligible for a return:
- Items must be unused, in original condition, and in original packaging.
- Proof of purchase (receipt or order number) is required.
- Refunds or exchanges will be processed after inspection of the returned item.
- Return shipping costs are the responsibility of the customer unless the item is proven defective or incorrect.
5. Cancellations
- Orders can be canceled within 12 hours after placing, provided they have not yet been shipped.
- Once shipped, orders cannot be canceled.
6. Warranty
- Selected products are covered under manufacturer’s warranty.
- Warranty terms vary per product and brand.
- Please contact us for warranty claims assistance.
7. Privacy Policy
- We value your privacy.
- Personal information provided during checkout is used strictly for order fulfillment, customer service, and marketing communication (with your consent).
- We do not sell or share your information with third parties without permission.
8. Contact Us
If you have any questions about your order, delivery, or our products, feel free to contact us:
📧 Email: admin@vavalencia.com
📞 Phone: 0176100223
🌐 Website: https://vavalencia.com